Return & Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Return Eligibility

Items must be returned within 30 days of the delivery date.
Items must be in their original, unopened condition with all original packaging intact.
Opened or assembled model kits are not eligible for return unless they are defective.

Non-Returnable Items

Opened model kits or figures that have been assembled or displayed
Items marked as "Final Sale"
Downloadable or digital products

How to Initiate a Return

Contact us at support@wawatoyss.shop with your order number and reason for return.
We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.